Jill Hanson Consulting, LLC                                                                                            June 2022 – present

• Led development of a Capital Projects Center of Excellence (CoE) for an electric utility, including governance framework, risk rating system, and extensive PM toolkit. Conducted stakeholder interviews and detailed maturity assessments across construction and IT portfolios, delivered a technology review, and recommended process improvements to enhance project governance, documentation, and reporting.  Supported the kickoff of a pilot phase and trained 30+ capital project managers at full rollout. 
   
• Co-managed an operational excellence initiative for an electric utility’s distributed generation (DG) program, focusing on process optimization and change management. Delivered end-to-end process mapping, identified 177 improvement opportunities, and implemented 18 quick wins. Facilitated stakeholder workshops, technology reviews, and developed a roadmap to streamline workflows, improve documentation, and enhance regulatory compliance.
   
• Partnered with AI technology leader to deliver a successful AI automation proof of concept to a Midwest-based Medicare Administrative Contractor. New tool automated a complex step of a CMS-required audit process and will reduce processing time by 50-75% with 85-95% accuracy. Acted as both project manager and change management specialist ensuring readiness for future enhancements and enabling a scalable rollout that will drive significant cost savings and operational accuracy.
   
• Engaged with B2B Professional Services Provider to create a 5-year strategic plan, establish a company-wide IT portfolio prioritization process and led 2024 organizational program management and change management activities for dozens of projects including technology and business process changes.  Transitioned responsibilities to and mentored new PM leader in Spring 2025.
   
• Worked with owner of fitness facility to establish a strategic plan for 2023, optimize operations and increase revenue which resulted in a 15% of gross sales in Q1.
   
• Worked with technology equipment manufacturer to enhance IT operations in preparation for anticipated retail sales growth in next two years. Enhancing enterprise resource planning in an agile environment.

Madison Gas & Electric                                                                                               July 2016 – March 2022

AnchorBank, fsb (acquired by Old National Bancorp)                                January 2011 – July 2016